Terms and Conditions

The present Terms and Conditions regulate the relations between electropolis and its customers. They are an intergral part of all contracts concluded between electropolis and its customers. Terms of the customer which differ from our Terms and Conditions have no legal validity.

Product and price:
The prices of the articles and our confirmations of the orders are binding. Errors and omissions excepted.

Pickup:
We are an internet mail order company and do not offer pickups.

Contract conclusion:
A contract shall be deemed concluded as soon as we have created a confirmation for an order placed in our online shop.

Payment:
We offer the following payment options: VISA/MasterCard, PostFinance Pay, TWINT and prepayment. By placing an order the purchaser is obliged to accept the service rendered by electropolis.

Prices:
All our prices are in Swiss francs inclusive of value added tax (VAT). The shipping costs are not included.

Shipment:
The shipment will be sent to the delivery address given by the customer. The shipping cost (postal charge and packaging) amounts to at least Fr. 10.50 regardless of the ordered quantity. We ship our items exclusively to addresses in Switzerland and Liechtenstein.

Reservation of ownership:
All ordered products remain the property of electropolis until payment is received in full.

Warranty:
Products are warranted by their respective manufacturers, who handle warranty claims directly. After delivery, electropolis warrants that the ordered products will be free from defects and fully functional according to the Code of Obligations (legal warranty).

Returns and exchanges:
All orders are final - no returns or exchanges. Return of any merchandise is possible only in exceptional cases (after consultation with electropolis) within 5 days as of the purchase date. The product has to be returned unused, impeccable and in its unopened original packaging together with a copy of the invoice.

Data protection:
All personal customer data are basically treated confidentially. However, we utilize web analysis tools (Google Analytics) that provide us with statistics. This data is being transferred to the server used.

 

Cookies:
Cookies are small files that are stored on your computer or mobile device when you visit our websites or use apps. Some cookies are necessary for the website or app to function, while others extend the range of functions and improve user comfort for you. Together with tracking tools, cookies can analyse the usage behaviour when online offers are made. We use cookies in order to: ensure you do not have to re-enter your information and data every time; ensure you can stay logged in and no information will be lost; remember your personal settings and preferences; ensure you receive content that is as relevant as possible. Opt out of cookies: You can do this at any time. You can set up your browser so that a warning appears on your screen before a cookie is stored. And then click away.

Google Analytics:
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Court of jurisdiction:
With his order the customer accepts the aforementioned terms and conditions. The place of execution and exclusive place of jurisdiction is Schlieren.